Arik Super Shop

Support Policy

At Arik Super Shop, we are committed to providing excellent customer support to ensure a positive shopping experience for all our customers. This Support Policy ("Policy") outlines the support services we offer, including how to contact us, response times, and the types of support available.

1. Contacting Support

Customers can reach our support team through the following channels:
Email:ariksupershop@gmail.com

Phone:01737358296

Live Chat: Available on our website during business hours
Contact Form: Available on the "Contact Us" page of our website

2. Support Hours

Our customer support team is available during the following hours:
Monday to Friday: 9:00 AM to 6:00 PM
Saturday: 10:00 AM to 4:00 PM
Sunday: Closed

Support requests received outside of these hours will be addressed on the next business day.

3. Response Times

We strive to respond to all support requests within the following timeframes: Email and Contact Form Inquiries: Within 24 hours
Phone Support: Immediate or callback within 2 hours if lines are busy
Live Chat: Immediate during business hours

4. Types of Support

Order Inquiries:

Assistance with placing orders, order status, and tracking information.
Handling order modifications and cancellations within a specific time frame after the order is placed.

Product Information:

Providing detailed product information, specifications, and availability.
Addressing questions related to product features and compatibility.

Technical Support:

Assistance with account creation, login issues, and website navigation.
Troubleshooting technical issues related to the use of our website.
Returns and Refunds:

Guiding customers through the return and refund process in accordance with our Return and Refund Policy.

Addressing issues related to product defects, damages, or incorrect items received.

Complaint Resolution:

Handling customer complaints and disputes in a fair and timely manner.
Escalating unresolved issues to higher management if necessary.

5. Self-Service Resources

Customers are encouraged to utilize our self-service resources available on the website, including:

FAQs: Frequently Asked Questions page covering common inquiries and issues.
Help Center: Articles and guides on various topics related to shopping on our website.
Order Tracking: Online order tracking tool accessible through customer accounts.

6. Customer Feedback

We value customer feedback and use it to improve our services. Customers can provide feedback through:
Customer Surveys: Periodically sent via email or available on the website.
Review and Ratings: Option to leave product reviews and ratings on our website.

7. Privacy and Confidentiality

All customer interactions with our support team are treated with the highest level of confidentiality.
Personal information is handled in accordance with our Privacy Policy.

8. Changes to This Policy

We reserve the right to modify this Policy at any time. We will notify customers of any changes by posting the new Policy on the Site. Continued use of the Site after any such changes constitutes acceptance of the new Policy.

9. Contact Us

If you have any questions about this Support Policy, please contact us at: Arik Super Shop